This is the website of Mamahabesha.com. Mama Habesha is part of M.O.G. International BV. (hereinafter referred to as “Mama Habesha”, “Mamahabesha.com” or “we”).
Our postal address is PO Box 52104, 3007 LC Rotterdam, The Netherlands.
Our registration number at the Chamber of Commerce is 74458493 0000
We consider careful handling of personal data to be of great importance. Personal data is therefore carefully processed and secured by us
In our processing, we comply with the requirements of privacy legislation. This means, among other things, that:
we clearly state the purposes for which we process personal data. We do this via this privacy statement;
we limit our collection of personal data to only the personal data necessary for legitimate purposes;
we first ask you for explicit permission to process your personal data in cases where your permission is required;
we take appropriate security measures to protect your personal data and also require the same from parties that process personal data on our behalf;
we respect your right to make your personal data available for inspection, to change or to delete it upon request.
Use of personal data
By using our service you leave certain information with us. That can be personal data. We only store and use the personal data that are provided directly by you, in the context of the service you have requested, or of which it is clear that they are provided to us for processing.
We use the following data for the purposes stated in this privacy statement:
• Name and address details
• Phone number
• Billing address
• E-mail address
• Payment details
• Date of birth
• IP address
Certain parts of our service require you to register first. After registration, we will store the personal data you have provided via the username you have chosen. We store this information so that you do not have to fill it in every time, so that we can contact you in the context of the execution of the agreement, invoicing and payment and to provide an overview of the products and services that you have purchased from us. .
We will not provide the data linked to your username to third parties, unless this is necessary in the context of the execution of the agreement that you conclude with us or if this is required by law. In case of suspected fraud or misuse of our website, we may hand over personal data to the competent authorities.
When you create an account, your name, address, e-mail address and telephone number will be used to automatically fill in the checkout information for future orders.
In general, we store information about you for as long as we need it for the purpose for which we collect and use it. We are not legally obliged to keep it. We keep order information for up to 7 years for tax and accounting purposes. This information includes your name, email address, and billing and shipping addresses. You can request to have your data deleted at any time by contacting our customer service.
We will also save comments or ratings if you leave them.
If you have any questions and if you contact our customer service, we can take notes and keep them.
When you place an order with us, we use your personal data for the processing (think of payment and shipping details). If necessary for proper handling, we may also provide your personal data to third parties.
In addition to the information on our website, we can inform you about our new products and services:
• by email
• via social media
Contact form and newsletter
We offer a newsletter with which we want to inform interested parties about our products and/or services. Every newsletter contains a link with which you can unsubscribe. Your email address will be automatically added to the list of subscribers.
If you fill in a contact form on the website, or send us an e-mail, the data you send us will be kept for as long as the nature of the form or the content of your e-mail require for the complete answering and processing. of them.
If necessary for the service, we may collect location data (GPS) from you. For this, your permission will be requested at the moment.
This (location) data can also be stored and processed by the provider of, for example, the navigation/maps software, such as Google Maps, but the data can also be used by, for example, Google or Apple itself. We have no influence on this. We recommend that you read the relevant privacy statements of the respective provider.
Provision to third parties
We can pass on your data to our partners. These partners deliver tailor-made advertisements based on your personal data. These partners are involved in the implementation of the agreement. These partners may use your data for their own marketing purposes. These partners can approach you independently for acquisition purposes.
Social media buttons are included on our site. With this, the administrators of these services collect your personal data.
We use Google Analytics to keep track of how visitors use our website. We have concluded a processor agreement with Google to make agreements about the handling of our data. Furthermore, we allow Google to use the obtained Analytics information for other Google services, finally we do not anonymize the IP addresses. You can prevent the recording and processing of the data generated by the cookies (including your IP address) by downloading and installing the so-called “opt-out browser add-on” via the following link: tools.google.com/dlpage/ gaoptout?hl=nl
We take security measures to limit misuse of and unauthorized access to personal data and are secured with an SSL certificate and https connection.
Third Party Websites
This privacy statement does not apply to websites of third parties that are connected to this website by means of links. We cannot guarantee that these third parties will handle your personal data in a reliable or secure manner. We recommend that you read the privacy statement of these websites before using these websites.
We collect information about you during the checkout process in our store.
When you order products from us, we ask you to provide information, including your name, billing address, shipping address, email address, phone number, credit card/payment information, and optional account information, such as a username and password. We use this information for the following purposes:
To send you information about your account and order
To respond to your requests, including refunds and complaints
To process payments and prevent fraud
To set up your account for our store
To comply with legal obligations, such as calculating tax
To improve our store offer
To send marketing messages to you, if you choose
Who from our team has access
Members of our team have access to the information you have provided to us. For example, both Admins and Store Managers have access to:
Order information, such as the products purchased, the date of purchase and the delivery address, and
Customer information, such as your name, email address, shipping and payment information.
Our team members have access to this information to complete orders, fulfill orders, issue refunds and support you
We accept payments via IDEAL. When processing payments, some data is transferred to IDEAL. This includes information necessary to process or support the payment, such as the total amount of the purchase and billing information.
What we share with others
When you place an order with one of our sales partners through Mamahabesha.com, that sales partner will receive your name and delivery address. The sales partner needs this information to be able to execute the agreement you have entered into with him.
Distribution and logistics partners
In order to process your order, we work together with various distribution partners. These parties receive your customer number, order number, name and delivery address to ensure that they can process your package correctly. We also work with various logistics partners, such as DHL. Our logistics partners will receive your name and delivery address from us. They need this information to deliver your package to the address you have chosen.
Other third-party service providers
We also engage other third-party service providers to help with various things. Sometimes they also need personal data for this. We only share the data that is necessary for the assignment that the external service provider carries out for us. We do not sell your information to these service providers or other third parties. And we conclude agreements with all external service providers in which we agree what they may do with the data.
The types of work that our external service providers perform for us are:
supporting our customer service;
supporting our advertising and marketing campaigns;
supporting customer research and obtaining ratings and reviews;
providing financial services, such as payment services, collection agencies and credit reference agencies.
Sometimes we have to pass on personal data to the government. This can first of all occur if certain government institutions need this information for the performance of their duties, such as the tax authorities. The police or judicial authorities may also need certain information in the event of fraud or abuse. Finally, certain supervisors may have access to personal data in the context of an investigation.
What rights can you exercise with regard to your data?
Right to information
Right of access
You have the right to request access from us at any time to the information we have available about you. You can request this by contacting our customer service. We process requests within 30 days at the latest.
Right to changes
You have the right to have your personal data amended if it is incorrect or outdated and/or to have it completed if it is incomplete. You can do this by contacting our customer service.
Right to object
You have the right to object to the processing of your data if you do not agree with the way we process your personal data. This right applies to the data that we use for direct marketing. For example, you can ask us to no longer use your data for personalized recommendations on the website. You can do this by contacting our customer service. In addition, this right also applies to other data that we use about you on the basis of our legitimate interest. For example, you can choose that we forget and continue to forget the data about your surfing and search behaviour. You can also arrange this by contacting our customer service. We process requests within 30 days at the latest.
Right to data portability
You have the right to receive data that you have provided to us in the context of the agreement(s) you have concluded with us in a machine-readable format, so that you can store this data in a database of yours or of a other party. This concerns your name, address and residence details and order history. We offer you the possibility to request this data in a machine-readable format by contacting our customer service.
Right to restriction
You have the right to request restriction of the processing of your data. This means that we may keep but not use your data. This right arises in a number of cases. If you believe that this is the case, you can contact us via customer service.
Right to be forgotten/request to delete account
You have the right to request that we delete any data we hold about you. When you submit a request to delete your account, we will delete data that can be traced back to you, except for the data that we are required or allowed to keep by law. We offer you the opportunity to submit a request by contacting our customer service.
Right to lodge a complaint
You have the right to submit a complaint about the way in which we handle your data. If you have a complaint, we prefer to solve it with you ourselves. Please contact our customer service for this. Finally, you have the right to address your complaint to the Dutch Data Protection Authority.
Changes to this privacy statement
We reserve the right to make changes to this privacy statement. It is recommended that you consult this privacy statement regularly so that you are aware of these changes.
View and change your data
M.O.G. International BV
3007 LC Rotterdam
+316 21 38 70 55
Chamber of Commerce number 74458493 0000
VAT number NL859909426B01
If you have any questions about how Mamahabesha.com handles personal data, please don’t hesitate to contact our customer service. We are happy to help you.